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Shapes of Tourism Employment: HRM in the Worlds of Hotels and Air Transport 1st Edition

Name: Shapes of Tourism Employment: HRM in the Worlds of Hotels and Air Transport 1st Edition
SKU: EB-45016038
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Shapes of Tourism Employment: HRM in the Worlds of Hotels and Air Transport 1st Edition Gwenaelle Grefe Digital Instant Download

Author(s): Gwenaelle Grefe, Dominique Peyrat-Guillard

ISBN(s): 9781786303547, 9781119751328, 9781119751335, 178630354X, 1119751322, 1119751330

Edition: 1

File Details: PDF, 4.65 MB

Year: 2020

Language: English

SKU: EB-45016038 Category: Business & Economics Tags: Air Transport, Dominique Peyrat-Guillard, Gwenaelle Grefe, Tourism Employment

Description

Shapes of Tourism Employment: HRM in the Worlds of Hotels and Air Transport 1st Edition – Ebook Instant Download/Delivery ISBN(s): 9781786303547,9781119751328,9781119751335,178630354X,1119751322,1119751330

Product details:

ISBN 10: 1119751330
ISBN 13: 9781119751335
Author: Gwenaelle Grefe , Dominique Peyrat-Guillard

The ambition of this book is to propose a grid of reading able to illuminate the current HR transformations experienced by the big historical international companies of the sector of the tourism, carried away by what is known as the “3rd tourist revolution “. The latter is characterized by the combination of three main phenomena: internationalization, digitalization and hyper-personalization that refound the employment relationship between employers, unions and employees. Internationalization requires a renewal of business models heckled by the low-cost strategies of new operators provoking social reactions to the extent of perceived psychological disruptions, to question the validity of these same strategies. Digitization has opened the way to the disintermediation at the origin of the evolution of the trades front and back office. Finally, hyper-personalization and adaptation to new client behaviors justify the hegemony of soft skills for a redefined hospitality. In the end, the employee must constantly deal with often paradoxical injunctions (example: standardization of service protocols versus empowerment). A focus will be made on two specific branches: hotels and air transport which will each be part of a part. The topic will be illustrated by case studies and testimonials. The two coordinators of the book will draw on the contributions of researchers who collaborate with them in the framework of an international research program they pilot.

Table contents:

Chapter 1 Disruption and the Strategy of Hotel Groups

Chapter 2 Front-Office Jobs in the Age of Soft Skills

Chapter 3 The Upgrading of Skills for the Back Office, Middle Line and Support Staff

Chapter 4 Employee Turnover: HRM Challenges to Develop Commitment and Job Satisfaction

Chapter 5 The Globalized Hotel Business: Worlds within a World

Chapter 6 The Hospitality World in Poland: A Dynamic Industry in Search of Soft Skills

Chapter 7 International Hotel Groups and their Entrenchment in Mainland China

Chapter 8 Rebuilding of Flag Carrier Airline Companies and Historical Value Violations

Chapter 9 Aircrew Conflict Management: Divisions and Continuity within the Ranks of the Majors

Chapter 10 Ground Personnel Exposed to Headwinds: Restructuring on Land in Response to Air Deregulation

Chapter 11 The Psychological Bonds between Airline Pilots and their Work: From Passion to Reason