(EBOOK PDF)Interplay The Process of Interpersonal Communication 14th Edition by Ronald, Lawrence Rosenfeld 019064625X 9780190646257 full chapters

PART ONE: FOUNDATIONS OF INTERPERSONAL COMMUNICATION

CHAPTER 1
Interpersonal Process
Why We Communicate
– Physical Needs
– Identity Needs
– Social Needs
– Practical Needs
The Communication Process
– A Model of Communication
– Insights from the Transactional Communication Model
– Communication Principles
– Communication Misconceptions
Interpersonal Communication Defined
– Quantitative and Qualitative Definitions
– Personal and Impersonal Communication: A Matter of Balance
Communication Competence
– Communication Competence Defined
– Characteristics of Competent Communication
Summary
Key Terms
Activities
FEATURES
– AT WORK: COMMUNICATION AND CAREER ADVANCEMENT
– FOCUS ON RESEARCH: MAINTAINING RELATIONSHIPS THROUGH DAILY CONVERSATIONS
– FOCUS ON RESEARCH: HOW TO (NOT) ANTAGONIZE YOUR PROFESSOR: ADAPTING
E-MESSAGES
– THE DARK SIDE OF COMMUNICATION: EXCESSIVE SELF-MONITORING DISCOURAGES
INTIMACY

CHAPTER 2
Interpersonal Communication in a Changing World:
Culture and Social Networking
Interpersonal Communication in a Diverse World
Fundamentals of Culture
– Culture and Co-culture
– Intercultural Communication
– Interpersonal and Intercultural Communication
– Cultural Diff erences as Generalizations
Cultural Values and Norms
– High versus Low Context
– Individualism versus Collectivism
– Power Distance
– Uncertainty Avoidance
– Achievement versus Nurturing
Codes and Culture
– Verbal Codes
– Nonverbal Codes
– Decoding Messages
Developing Intercultural Communication Competence
– Motivation and Attitude
– Tolerance for Ambiguity
– Open-mindedness
– Knowledge and Skill
Social Media in a Changing World
Characteristics of Social Media
– Message Richness
– Synchronous Communication
Social Media and Relational Quality
Communicating Competently with Social Media
– Be Careful What You Post
– Be Considerate
Summary
Key Terms
Activities
FEATURES
– FOCUS ON RESEARCH: FITTING IN: PEOPLE WITH DISABILITIES AND ORGANIZATIONAL
CULTURES
– THE DARK SIDE OF COMMUNICATION: ALONE TOGETHER
– FOCUS ON RESEARCH: LESS CAN BE MORE: WHEN ONLINE PARTNERS MEET IN PERSON
– AT WORK: CHOOSING A COMMUNICATION CHANNEL

CHAPTER 3
Communication and the Self
Communication and the Self-Concept
– How the Self-Concept Develops
– Characteristics of the Self-Concept
– The Self-Fulfi lling Prophecy and Communication
– Changing Your Self-Concept
Presenting the Self: Communication as Identity Management
– Public and Private Selves
– Characteristics of Identity Management
– Why Manage Impressions?
– How Do We Manage Impressions?
– Identity Management and Honesty
Disclosing the Self: What to Reveal?
– Models of Self-Disclosure
– Benefi ts and Risks of Self-Disclosure
– Guidelines for Self-Disclosure
– Alternatives to Self-Disclosure
Summary
Key Terms
Activities
FEATURES
– FOCUS ON RESEARCH: BODY IMAGE AND THE PRESSURE TO BE PERFECT
– AT WORK: IDENTITY MANAGEMENT IN THE WORKPLACE
– THE DARK SIDE OF COMMUNICATION: BATTLING ADDICTIONS THROUGH SELF-DISCLOSURE
– FOCUS ON RESEARCH: DISCLOSING IDENTITY INFORMATION—OFFLINE VS. ONLINE

 

CHAPTER 4
Perceiving Others
The Perception Process
– Reality Is Constructed
– Steps in the Perception Process
Influences on Perception
– Physiological Influences
– Psychological Influences
– Social Influences
– Cultural Influences
Common Tendencies in Perception
– We Make Snap Judgments
– We Cling to First Impressions
– We Judge Ourselves More Charitably than We Do Others
– We Are Influenced by Our Expectations
– We Are Influenced by the Obvious
– We Assume Others Are Like Us
Synchronizing Our Perceptions
– Perception Checking
– Building Empathy
Summary
Key Terms
Activities
FEATURES
– AT WORK: SEXUAL HARASSMENT AND PERCEPTION
– FOCUS ON RESEARCH: ETHNICITY SHAPES PERCEPTIONS
– FOCUS ON RESEARCH: DOES HONESTY HURT? RECEIVERS SAY “YES,” SENDERS SAY “NO”
– THE DARK SIDE OF COMMUNICATION: WHEN EMPATHY GOES OVERBOARD

PART TWO: CREATING AND RESPONDING TO MESSAGES

CHAPTER 5
Language
The Nature of Language
– Language Is Symbolic
– Language Is Rule-Governed
– Language Is Subjective
– Language and Worldview
The Impact of Language
– Naming and Identity
– Affiliation
– Power
– Sexism and Racism
Uses (and Abuses) of Language
– Precision and Vagueness
– The Language of Responsibility
– Disruptive Language
Gender and Language
– Extent of Gender Differences
– Accounting for Gender Differences
Summary
Key Terms
Activities
FEATURES
– FOCUS ON RESEARCH: “I DON’T MEAN TO ANTAGONIZE YOU, BUT”
– THE DARK SIDE OF COMMUNICATION: THE INCIVILITY OF HATE SPEECH
– AT WORK: SWEARING ON THE JOB
– FOCUS ON RESEARCH: GENDER DIFFERENCES IN INSTANT MESSAGES

CHAPTER 6
Nonverbal Communication
Nonverbal Communication Defined
Characteristics of Nonverbal Communication
– All Behavior Has Communicative Value
– Nonverbal Communication Is Primarily Relational
– Nonverbal Communication Is Ambiguous
– Nonverbal Communication Is Infl uenced by Culture and Gender
Functions of Nonverbal Communication
– Creating and Maintaining Relationships
– Regulating Interaction
– Influencing Others
– Concealing/Deceiving
– Managing Identity
Types of Nonverbal Communication
– Body Movement
– Touch
– Voice
– Distance
– Territoriality
– Time
– Physical Attractiveness
– Clothing
– Physical Environment
Summary
Key Terms
Activities
FEATURES
– FOCUS ON RESEARCH: POWER POSING
– AT WORK: TOUCH AND CAREER SUCCESS
– THE DARK SIDE OF COMMUNICATION: ACCENTS AND STIGMAS
– FOCUS ON RESEARCH: IT’S ABOUT TIME: THE COSTS OF DELAYED RESPONSES

CHAPTER 7
Listening: Receiving and Responding
The Nature of Listening
– The Importance of Listening
– Listening Defined
– Reasons for Listening
The Challenge of Listening
– Listening Is Not Easy
– All Listeners Do Not Receive the Same Message
– Poor Listening Habits
Components of Listening
– Hearing
– Attending
– Understanding
– Remembering
– Responding
Types of Listening Responses
– Silent Listening
– Questioning
– Paraphrasing
– Empathizing
– Supporting
– Analyzing
– Evaluating
– Advising
– Which Style to Use?
Summary
Key Terms
Activities
FEATURES
– AT WORK: LISTENING ON THE JOB
– FOCUS ON RESEARCH: DIVIDED ATTENTION: PHONING WHILE DRIVING
– THE DARK SIDE OF COMMUNICATION: HEARING LOSS AND RELATIONAL STRESS
– FOCUS ON RESEARCH: BLOGGING AS SOCIAL SUPPORT FOR THE MORBIDLY OBESE

CHAPTER 8
Emotions
What Are Emotions?
– Physiological Changes
– Nonverbal Reactions
– Cognitive Interpretations
– Verbal Expression
Influences on Emotional Expression’02000
– Personality
– Culture
– Gender
– Social Conventions and Roles
– Fear of Self-Disclosure
– Emotional Contagion
Guidelines for Expressing Emotions
– Recognize Your Feelings
– Choose the Best Language
– Share Multiple Feelings
– Recognize the Diff erence between Feeling and Acting
– Accept Responsibility for Your Feelings
– Choose the Best Time and Place to Express Your Feelings
Managing Difficult Emotions
– Facilitative and Debilitative Emotions
– Thoughts Cause Feelings
– Irrational Thinking and Debilitative Emotions
– Minimizing Debilitative Emotions
Summary
Key Terms
Activities
FEATURES
– FOCUS ON RESEARCH: EMOTING UNDER THE INFLUENCE
– FOCUS ON RESEARCH: SAYING “I LOVE YOU”: DIFFERENT CULTURES, DIFFERENT RULES
– AT WORK: EMOTION LABOR ON THE JOB
– THE DARK SIDE OF COMMUNICATION: WHEN JEALOUSY REARS ITS HEAD

PART THREE: DIMENSIONS OF INTERPERSONAL RELATIONSHIPS

CHAPTER 9
Dynamics of Interpersonal Relationships
Why We Form Relationships
– Appearance
– Similarity
– Complementarity
– Rewards
– Competency
– Proximity
– Disclosure
Communication and Relational Dynamics
– Developmental Models of Interpersonal Relationships
– Dialectical Perspectives on Relational Dynamics
Communicating About Relationships
– Content and Relational Messages
– Expression of Relational Messages
Repairing Damaged Relationships
– Types of Relational Transgressions
– Strategies for Relational Repair
– Forgiving Transgressions
Summary
Key Terms
Activities
FEATURES
– AT WORK: SOCIAL CAPITAL AND CAREER ADVANCEMENT
– THE DARK SIDE OF COMMUNICATION: ABUSING THOSE WHO DISCLOSE
– FOCUS ON RESEARCH: OPENING LINES: INITIATING ROMANTIC RELATIONSHIPS
– FOCUS ON RESEARCH: REEL TO REAL?: RELATIONAL COMMUNICATION IN ROMANTIC
COMEDIES

CHAPTER 10
Communication Climate
What Is Communication Climate?
How Communication Climates Develop
– Levels of Message Confirmation
– Defensiveness
– Climate Patterns
Creating Positive Climates
– Reducing Defensiveness
– Offering Constructive Criticism
Transforming Negative Climates
– Seek More Information
– Agree with the Critic
Summary
Key Terms
Activities
FEATURES
– AT WORK: TAKE THIS JOB AND LOVE IT
– THE DARK SIDE OF COMMUNICATION: CYBERBULLYING: ELECTRONIC CHARACTER
ASSASSINATION
– FOCUS ON RESEARCH: SAVING FACE WHILE DELIVERING BAD NEWS

CHAPTER 11
Managing Conflict
What Is Conflict?
– Expressed Struggle
– Perceived Incompatible Goals
– Perceived Scarce Resources
– Interdependence
– Inevitability
Functional and Dysfunctional Conflicts
– Integration versus Polarization
– Cooperation versus Opposition
– Confirmation versus Disconfirmation
– Agreement versus Coercion
– De-escalation versus Escalation
– Focusing versus Drifting
– Foresight versus Shortsightedness
– Positive versus Negative Results
Conflict Styles
– Avoidance (Lose-Lose)
– Accommodation (Lose-Win)
– Competition (Win-Lose)
– Compromise (Negotiated Lose-Lose)
– Collaboration (Win-Win)
– Which Style to Use?
Conflict in Relational Systems
– Complementary, Symmetrical, and Parallel Styles
– Toxic Conflict: The “Four Horsemen”
– Conflict Rituals
Variables in Conflict Styles
– Gender
– Culture
Conflict Management in Practice
Summary
Key Terms
Activities
FEATURES
– AT WORK: THIRD-PARTY DISPUTE RESOLUTION
– THE DARK SIDE OF COMMUNICATION: WHEN SILENCE ISN’T GOLDEN
– FOCUS ON RESEARCH: ATTACHMENT STYLES AND RELATIONAL CONFLICT
– FOCUS ON RESEARCH: SELF-FULFILLING PROPHECIES SHAPE CONFLICT OUTCOMES

CHAPTER 12
Interpersonal Contexts: Friends, Family, and Intimate Relationships
Communication in Friendships
– Types of Friendships
– Friendships, Gender, and Communication
– Communication in Successful Friendships
Communication in the Family
– Creating the Family Through Communication
– Patterns of Family Communication
– Types of Family Relationships
– Effective Communication in Families
Communication in Intimate Relationships
– Dimensions of Intimacy
– Gender and Intimacy
– Culture and Intimacy
– Social Media and Intimacy
– Commitment in Intimate Relationships
– Maintaining Intimate Relationships
Summary
Key Terms
Activities
FEATURES
– AT WORK: CAN WOMEN BE COWORKERS AND FRIENDS
– FOCUS ON RESEARCH: FRIENDS WITH BENEFITS: THE COMMUNICATION CHALLENGES OF NOT-SO-CASUAL SEX
– THE DARK SIDE OF COMMUNICATION: VIRTUALLY UNFAITHFUL: EMOTIONAL INFIDELITY IN
CYBERSPACE
– FOCUS ON RESEARCH: MAINTAINING MARRIAGES THROUGH FLIRTING
GLOSSARY
REFERENCES
CREDITS
AUTHOR INDEX
SUBJECT INDEX