Quality and the Academic Library : Reviewing, Assessing and Enhancing Service Provision 1st Edition Atkinson

Quality and the Academic Library : Reviewing, Assessing and Enhancing Service Provision 1st Edition Atkinson – Ebook Instant Download/Delivery ISBN(s): 9780081001349,9780128021057,0081001347,0128021055

Product details:

• ISBN 10:0081001347
• ISBN 13: 9780081001349
• Author:Jeremy Atkinson

Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement.

An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes.

Table contents:

Section I: Introduction

Section II: Quality, Universities and Their Libraries

Section IV: Academic Libraries and Student Support

Section V: Academic Libraries and Research Support

Section VI: Quality Methods Used by Academic Libraries

Section VII: Reflections

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