Organisational Behavior, 7e by McShane/Von Glinow helps everyone make sense of Organizational Behavior, and provides the conceptual tools to work more effectively in the workplace. This author duo continue the trailblazing innovations that made previous editions of Organizational Behavior recognised and adopted by the new generation organisational behavior (OB) instructor.The McShane and Von Glinow product is acclaimed for:Readability, presentation of current knowledgeLinking OB concepts and theories with realityStrong International/Global orientationContemporary Theory Foundation (without the jargon)Active Learning and Critical Thinking SupportTextbook’s philosophy OB knowledge is for everyone, not just traditional managers. Organisational Behavior, 7e is written in the context of these emerging workplace realities. This edition explains how emotions are the foundation of employee motivation, attitudes, and decisions; how social networks generate power and shape communication patterns; how self-concept influences individual behavior, team cohesion, and leadership; and how adopting a global mindset has become an important employee characteristic in this increasingly interconnected world. This book also presents the reality that organizational behavior is not just for managers; it is relevant and valuable to anyone who works in and around organizations.

Part 1: Why Do I Need to Study Organizational Behavior?

1 Introducing Organizational Behavior 1-1

1.1 Organizational Behavior 1-2

1.2 Thinking Critically about Organizational Behavior 1-6

1.3 Managers, Team Leaders, and Organizational Behavior 1-13

2 OB in Context 2-1

2.1 Why Context Matters in OB 2-2

2.2 Building Effective Organizational Cultures 2-9

Part 2: Why Do People Behave as They Do?

3 Individual Differences 3-1

3.1 Personality 3-2

3.2 Values 3-15

4 Perception and Emotion 4-1

4.1 Perception and Attribution 4-2

4.2 Emotions and Moods 4-8

4.3 Attitudes 4-12

5 Motivation 5-1

5.1 Motivation and Performance Management 5-2

5.2 Needs Theories of Motivation 5-9

5.3 Process Theories of Motivation 5-14

6 Work Well in Teams 6-1

6.1 Understanding Team Effectiveness 6-2

6.2 Understanding Team Dynamics 6-8

6.3 Building a High-Performance Team 6-15

7 Be an Effective Leader and Follower 7-1

7.1 Understanding Leadership 7-2

7.2 Leaders in Action 7-9

7.3 Understanding Followership 7-16

8 Understand and Manage Power and Politics 8-1

8.1 Understanding Power 8-2

8.2 Build Your Power Bases 8-7

8.3 Navigate the Political Landscape 8-13

9 Build Strong Relationships and Networks 9-1

9.1 Build Strong Relationships 9-2

9.2 Building Strong Networks 9-7

9.3 Leveraging Your Network 9-13

10 Develop Communication Skills 10-1

10.1 Communicating for Influence 2

10.2 Handle Difficult Conversations Using Supportive

10.3 Develop Your Feedback and Listening Skills 10-14

Part 3: How Do I Effectively Manage Myself and Influence Others?

11 Handle Conflict, Negotiation, and Decision Making 11-1

11.1 Manage Conflict 11-2

11.2 Learn How to Negotiate 11-8

11.3 Be a More Effective Decision Maker 11-15

OB SKILLS WORKBOOK W-1

GLOSSARY G-1

Self-Test Answers ST-1

Notes N-1

Index I-1