Dealing with Difficult People: 24 lessons for Bringing Out the Best in Everyone 1st Edition

Dealing with Difficult People: 24 lessons for Bringing Out the Best in Everyone 1st Edition – Ebook Instant Download/Delivery ISBN(s): 9780071425667,0071425667

Product details:

• ISBN-10: 0071425667
• ISBN-13: 9780071425667
• Author: Dr. Rick Brinkman, Dr. Rick Kirschner

These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book’s main themes and action ideas, reduced to a manageable page count for on-the-go readers. Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.

Table contents:

1. Dealing with difficult people
2. Recognize the 10 most unwanted behaviors
3. Choose your approach
4. Understand the four intents
5. Understand the first intent: get it done
6. Understand the second intent: get it right
7. Understand the third intent: get along
8. Understand the fourth intent: get appreciated
9. Recognize the results of threatened intents
10. Reduce differences
11. Listen to understand
12. Reach a deeper understanding
13. Speak to be understood
14. Project and expect the best
15. Bring out the best in the Tank
16. Bring out the best in the Sniper
17. Bring out the best in the Know-It-All
18. Bring out the best in the Think-They-Know-It-All
19. Bring out the best in the Grenade
20. Bring out the best in the Yes Person
21. Bring out the best in the Maybe Person
22. Bring out the best in the Nothing Person
23. Bring out the best in the No Person
24. Bring out the best in the Whiner
25. Take the first three action steps

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