Administration and Management in Criminal Justice: A Service Quality Approach – Ebook PDF Version

Administration and Management in Criminal Justice: A Service Quality Approach – Ebook PDF Version – Digital Instant Dowload.

Product details:

• ISBN-10 ‏ : ‎ 1506361528
• ISBN-13 ‏ : ‎ 978-1506361529
• Author: Jennifer M. Allen, Rajeev Sawhney

Administration and Management in Criminal Justice: A Service Quality Approach, Third Edition emphasizes the proactive techniques for administration professionals by using a service quality lens to address administration and management concepts in all areas of the criminal justice system. Authors Jennifer M. Allen and Rajeev Sawhney encourage you to consider the importance of providing high-quality and effective criminal justice services. You will develop skills for responding to your customers―other criminal justice professionals, offenders, victims, and the community―and learn how to respond to changing environmental factors. You will also learn to critique your own views of what constitutes management in this service sector, all with the goal of improving the effectiveness of the criminal justice system.

Table contents:

Chapter 1: Defining Management and Organization

Chapter 2: Open Versus Closed Systems

Chapter 3: Service Quality Approach

Chapter 4: Environmental Influences

Chapter 5: Conflict, Power, and Ethical Issues

Chapter 6: Motivation

Chapter 7: Leadership

Chapter 8: Communication

Chapter 9: Police Administration

Chapter 10: Courts

Chapter 11: Probation and Parole

Chapter 12: Prisons, Jails, and Detention Centers

Chapter 13: Private Security Management

Chapter 14: Measuring Organizational Effectiveness and Service Quality

Title tag:

Exploring Administration and Management in Criminal Justice: Service Quality Perspectives
Enhancing Criminal Justice Through Service Quality: Administration and Management Insights
Service Quality Approach in Criminal Justice Administration and Management: Strategies and Outcomes