SECTION I: THE ROLE OF INTEGRATED CASE MANAGEMENT IN ADDRESSING COMPLEXITYChapter 1: Defining Healthcare Complexity

Chapter 2: The Mechanics of an Integrated Case Management Approach

Chapter 3: The Interaction of Medical and Behavioral Conditions

SECTION II: STRATEGIES FOR PATIENT ENGAGEMENT AND RETENTION

Chapter 4: Communication Methods and Techniques

Chapter 5: Building Relationships

Chapter 6: Patient/Person-Centered Care

Chapter 7: Addressing Social Determinants

Chapter 8: Addressing Health Inequities

SECTION III: ADDRESSING COMPLEX PATIENT POPULATIONS USING AN INTEGRATED CASE MANAGEMENT APPROACH

Chapter 9: Common Physical and Mental Health Conditions

Chapter 10: Assessing the Adult Patient Through Application of the Integrated Case Management Complexity Assessment Grid

Chapter 11: Assessing the Pediatric Patient Using the Integrated Case Management Complexity Assessment Grid

Chapter 12: Targeted Care Planning and Care Transitions

SECTION IV: SPECIALTY POPULATIONS

Chapter 13: Trauma Survivors: Trauma Informed Care

Chapter 14: Children with Special Healthcare Needs

Chapter 15: Integrated Case Management for Veterans

Chapter 16: Maternal Child Health

SECTION V: INTERDISCIPLINARY TEAMS AND USING ICM TO IMPROVE OUTCOMES

Chapter 17: Composition, Roles, and Functions in Value-based Reimbursement Models

Chapter 18: The Integrated Case Management Complexity Assessment Grid as An Outcome Measure

APPENDICES

Appendix A: CMSA’s Definition of Professional Case Management and the Standards of Professional Case Management Practice

Appendix B: Interdisciplinary Case Management Team

Appendix C: Triggers for Integrated Case Management Intervention

Appendix D: Integrated Case Management Complexity Assessment Grid (ICM-CAG)

Appendix E: Adult Integrated Case Management Complexity Grid Elements and Rating Scales

Appendix F: Pediatric Integrated Case Management Complexity Grid

Appendix G: Pediatric Integrated Case Management Complexity Grid Elements and Rating Scales

Appendix H: ICM-CAG Scoring Sheet

Appendix I: PIM-CAG Scoring Sheet

Appendix J: Definition of Terms

Appendix K: Abbreviations

Appendix L: Suggested Scripted Interview Questions

Appendix M: VA Affairs Integrated Case Management Standards of Practice

Appendix N: Emotional Intelligence Questionnaire