Consumer Behaviour 2nd Edition Chan

Consumer Behaviour – Ebook Instant Download/Delivery ISBN(s): 9780170439978,0170439976

Product details:

• ISBN-10 ‏ : ‎ 0170439976
• ISBN-13 ‏ : ‎ 978-0170439978
• Author(s): Chan, Eugene, MacInnis, Deborah J., Pieters, Rik, Hoyer, Wayne, Northey, Gavin

The text explores new examples of consumer behaviour using case studies, advertisements and brands from Australia and the Asia-Pacific region. The authors recognise the critical links to areas such as marketing, public policy and ethics, and cover the importance of online consumer behaviour with content on how social media and evolving technologies are changing the way marketers understand consumers. Examine ‘Marketing Implications’ to learn how theoretical concepts are used in practice, and challenge yourself to think about how marketing decisions impact consumers as you begin to analyse consumer behaviour with cases featuring extensive Australian and international examples.

Table contents:

Part 1 An introduction to consumer behaviour
1 Understanding consumer behaviour
A1 Appendix: Conducting research in consumer behaviour

Part 2 The psychological core
2 Motivation, ability and opportunity
3 From exposure to comprehension
4 Memory and knowledge
5 Attitudes and persuasion

Part 3 The process of making decisions
6 Problem recognition and information search
7 Judgement and decision making
8 Post-decision processes

Part 4 The consumer’s culture
9 Social influences on consumer behaviour
10 Consumer diversity
11 External and internal influences on consumer behaviour

Part 5 Consumer behaviour outcomes and issues
12 Innovations: adoption, resistance and diffusion
13 Symbolic consumer behaviour
14 Marketing, ethics and social responsibility in today’s consumer society

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