(EBOOK PDF)Contemporary Management 12th Edition by Gareth Jones, Jennifer George 126073515X 9781260735154 full chapters

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• ISBN 10:126073515X 

• ISBN 13:9781260735154

• Author:Gareth Jones, Jennifer George 

 Contemporary Management 12e mirrors the changes taking place in today’s management practice by incorporating recent developments in management theory and research. It provides current examples of how managers of companies, large and small, address the challenges and opportunities they face and how they can effectively meet them. A hallmark strength of the product is how the authors infuse real managers who seize opportunities, overcome challenges, and effectively manage and lead their organizations in their Manager as a Person feature. Seamlessly integrated into the narrative is the boxed material.

Contemporary Management 12th Table of contents:

 Part One: Management
Chapter 1: Managers and Managing
A MANAGER’S CHALLENGE CEO Fosters Growth at SurveyMonkey
Overview
What Is Management?
Achieving High Performance: A Manager’s Goal
Why Study Management?
Essential Managerial Tasks
Planning
Organizing
Leading
Controlling
MANAGER AS A PERSON: What Makes Mandy Ginsberg a Good Fit for Match
Performing Managerial Tasks: Mintzberg’s Typology
Levels and Skills of Managers
Levels of Management
Types of Managerial Skills
MANAGEMENT INSIGHT: Skills Required for a City Manager
Recent Changes in Management Practices
Restructuring and Outsourcing
Empowerment and Self-Managed Teams
Challenges for Management in a Global Environment
Building Competitive Advantage
Maintaining Ethical and Socially Responsible Standards
ETHICS IN ACTION: Giving Employees a Nudge
Managing a Diverse Workforce
Utilizing New Technologies
Practicing Global Crisis Management
Summary and Review
Management in Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Be the Manager
Case in the News: GE Drives Away from Transportation
Notes
Chapter 2: The Evolution of Management Thought
A MANAGER’S CHALLENGE Customer Experience Is the Focus at Comcast
Overview
Scientific Management Theory
Job Specialization and the Division of Labor
F. W. Taylor and Scientific Management
The Gilbreths
Administrative Management Theory
The Theory of Bureaucracy
Fayol’s Principles of Management
MANAGEMENT INSIGHT: E Source’s Approach to Employee Satisfaction and Productivity
Behavioral Management Theory
The Work of Mary Parker Follett
The Hawthorne Studies and Human Relations
Theory X and Theory Y
Management Science Theory
Organizational Environment Theory
The Open-Systems View
MANAGER AS A PERSON: How Paul Wiedefeld Runs the Washington Metro
Contingency Theory
Dynamic Capabilities
Summary and Review
Management in Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Be the Manager
Case in the News: How Red Robin Is Trying to Fly High
Notes
Chapter 3: Values, Attitudes, Emotions, and Culture: The Manager as a Person
A MANAGER’S CHALLENGE John Hancock CEO Ensures a Bright Future
Overview
Enduring Characteristics: Personality Traits
The Big Five Personality Traits
MANAGER AS A PERSON: Making the Grade as a Business Founder
Other Personality Traits That Affect Managerial Behavior
Additional Personality Assessments
Values, Attitudes, and Moods and Emotions
Values: Terminal and Instrumental
ETHICS IN ACTION: Promoting Ethical Behavior in the Hotel Industry
Attitudes
Moods and Emotions
Emotional Intelligence
MANAGING GLOBALLY: Emotional Intelligence Varies by Culture
Organizational Culture
Managers and Organizational Culture
The Role of Values and Norms in Organizational Culture
MANAGEMENT INSIGHT: Organizational Culture: Make Sure It’s a Good One
Culture and Managerial Action
Summary and Review
Management in Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Be the Manager
Case in the News: Google Searches for Ways to Keep Its Culture Strong
Notes
Part Two: The Environment of Management
Chapter 4: Ethics and Social Responsibility
A MANAGER’S CHALLENGE UPS Foundation’s Martinez Takes His Role Seriously
Overview
The Nature of Ethics
Ethical Dilemmas
MANAGEMENT INSIGHT: Embedding Ethics in Organizational Culture
Ethics and the Law
Changes in Ethics over Time
Stakeholders and Ethics
Shareholders
Managers
Ethics and Nonprofit Organizations
Employees
Suppliers and Distributors
Customers
Community, Society, and Nation
MANAGER AS A PERSON: CEO Puts People First at Ferring USA
Rules for Ethical Decision Making
Why Should Managers Behave Ethically?
Ethics and Social Responsibility
Societal Ethics
Occupational Ethics
Individual Ethics
Organizational Ethics
ETHICS IN ACTION: Chatbot Helps Employees with Ethics
Approaches to Social Responsibility
Four Different Approaches
MANAGING GLOBALLY: Protecting Home-Based Workers
Why Be Socially Responsible?
The Role of Organizational Culture
Summary and Review
Management in Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Be the Manager
Case in the News: Chevron Tries to Stay on the High Road in Venezuela
Notes
Chapter 5: Managing Diverse Employees in a Multicultural Environment
A MANAGER’S CHALLENGE Diversity and Inclusion Goals on Target at Intel
Overview
The Increasing Diversity of the Workforce and the Environment
Age
Gender
Race and Ethnicity
FOCUS ON DIVERSITY: Impact of Hispanics on the U.S. Workforce
Religion
Capabilities/Disabilities
Socioeconomic Background
Sexual Orientation
Other Kinds of Diversity
Managers and the Effective Management of Diversity
Critical Managerial Roles
MANAGER AS A PERSON: CEO Lobo Promotes Diversity at Stryker
The Ethical Imperative to Manage Diversity Effectively
Effectively Managing Diversity Makes Good Business Sense
Perception
Factors That Influence Managerial Perception
Perception as a Determinant of Unfair Treatment
ETHICS IN ACTION: Are Older Tech Workers the Victims of Stereotypes?
Overt Discrimination
How to Manage Diversity Effectively
Steps in Managing Diversity Effectively
Sexual Harassment
Forms of Sexual Harassment
Steps Managers Can Take to Eradicate Sexual Harassment
MANAGEMENT INSIGHT: Providing Effective Anti-Harassment Training
Summary and Review
Management in Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Be the Manager
Case in the News: Pursuing Quality, Goldman Sachs Gets Diversity, Too
Notes
Chapter 6: Managing in the Global Environment
A MANAGER’S CHALLENGE Walmart Takes on Amazon in India
Overview
What Is the Global Environment?
The Task Environment
Suppliers
ETHICS IN ACTION: Levi Strauss Motivates Global Suppliers to Treat Workers Well
Distributors
Customers
Competitors
The General Environment
Economic Forces
MANAGEMENT INSIGHT: Nollywood’s a Hit in a Developing Economy
Technological Forces
Sociocultural Forces
Demographic Forces
Political and Legal Forces
The Changing Global Environment
The Process of Globalization
Declining Barriers to Trade and Investment
MANAGING GLOBALLY: Tariffs Are Tangling Auto Supply Chains
Declining Barriers of Distance and Culture
Effects of Free Trade on Managers
The Role of National Culture
Cultural Values and Norms
Hofstede’s Model of National Culture
The GLOBE Project
National Culture and Global Management
Summary and Review
Management in Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Be the Manager
Case in the News: Huawei’s Contentious but High-Potential Environment
Notes
Part Three: Decision Making, Planning, and Strategy
Chapter 7: Decision Making, Learning, Creativity, and Entrepreneurship
A MANAGER’S CHALLENGE Creative Decision Making Key to 23andMe’s Success
Overview
The Nature of Managerial Decision Making
Programmed and Nonprogrammed Decision Making
The Classical Model
The Administrative Model
Steps in the Decision-Making Process
Recognize the Need for a Decision
Generate Alternatives
Assess Alternatives
MANAGEMENT INSIGHT: Ensuring Decisions Contribute to Sustainability
Choose among Alternatives
Implement the Chosen Alternative
Learn from Feedback
Cognitive Biases and Decision Making
Confirmation Bias
Representativeness Bias
Illusion of Control
Escalating Commitment
Be Aware of Your Biases
Group Decision Making
MANAGER AS A PERSON: Glossier Shines Because Founder Seeks Input from Others
The Perils of Groupthink
Devil’s Advocacy and Dialectical Inquiry
Diversity among Decision Makers
Organizational Learning and Creativity
Creating a Learning Organization
MANAGING GLOBALLY: Western Union Continues to Learn
Promoting Individual Creativity
Promoting Group Creativity
Entrepreneurship and Creativity
Entrepreneurship and New Ventures
Ethics in Action: Turning Plastic Waste into Entrepreneurial Gold
Intrapreneurship and Organizational Learning
Summary and Review
Management in Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Be the Manager
Case in the News: Teaching Soldiers to Be Creative on the Battlefield
Notes
Chapter 8: The Manager as a Planner and Strategist
A MANAGER’S CHALLENGE Despite Pandemic Setbacks, Marriott CEO Plans for Growth
Overview
Planning and Strategy
The Nature of the Planning Process
Why Planning Is Important
Levels of Planning
MANAGER AS A PERSON: How Starbucks’ COO Heats Up Growth
Time Horizons of Plans
Standing Plans and Single-Use Plans
Scenario Planning
Determining the Organization’s Mission and Goals
Defining the Business
Establishing Major Goals
Formulating Strategy
SWOT Analysis
The Five Forces Model
Formulating Business-Level Strategies
Low-Cost Strategy
Differentiation Strategy
Focused Low-Cost and Focused Differentiation Strategies
MANAGEMENT INSIGHT: Choosing a Strategy: Differentiating Canada Goose
Formulating Corporate-Level Strategies
Concentration on a Single Industry
Vertical Integration
Diversification
International Expansion
MANAGING GLOBALLY: FourKites Flying High
Planning and Implementing Strategy
Summary and Review
Management in Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Be the Manager
Case in the News: Best Buy Strategies Evolve with the Times
Notes
Chapter 9: Value Chain Management: Functional Strategies for Competitive Advantage
A MANAGER’S CHALLENGE Redesigning Mattel for the Digital Generation
Overview
Functional Strategies, the Value Chain, and Competitive Advantage
Functional Strategies and Value Chain Management
Value Chain Analysis
Improving Responsiveness to Customers
What Do Customers Want?
MANAGING GLOBALLY: HappyOrNot Measures Customer Satisfaction
Managing the Value Chain to Increase Responsiveness to Customers
Customer Relationship Management
Improving Quality
Total Quality Management
MANAGEMENT INSIGHT: Six Sigma Buys Time for CPAs
Improving Efficiency
ETHICS IN ACTION: Does Efficiency Hurt People—and Companies?
Facilities Layout, Flexible Manufacturing, and Efficiency
Just-in-Time Inventory and Efficiency
Self-Managed Work Teams and Efficiency
Process Reengineering and Efficiency
Information Systems, the Internet, and Efficiency
Improving Innovation
MANAGER AS A PERSON: Jeff Bezos, Amazon’s Innovator in Chief
Two Kinds of Innovation
Strategies to Promote Innovation and Speed Product Development
Summary and Review
Management in Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Be the Manager
Case in the News: Brooks Brothers Redesigns Itself
Notes
Part Four: Organizing and Controlling
Chapter 10: Managing Organizational Structure and Culture
A MANAGER’S CHALLENGE Alaska Air Structures Work with Passengers in Mind
Overview
Designing Organizational Structure
The Organizational Environment
Strategy
Technology
Human Resources
Grouping Tasks into Jobs: Job Design
Job Enlargement and Job Enrichment
MANAGING GLOBALLY: IKEA Is Redesigning Itself for the Future
The Job Characteristics Model
Grouping Jobs into Functions and Divisions: Designing Organizational Structure
Functional Structure
Divisional Structures: Product, Market, and Geographic
ETHICS IN ACTION: Pfizer’s Prescription for a Healthier Organizational Structure
Matrix and Product Team Designs
Coordinating Functions and Divisions
Allocating Authority
Integrating and Coordinating Mechanisms
Organizational Culture
Where Does Organizational Culture Come From?
MANAGER AS A PERSON: Winning the Culture War at NASA
Strong, Adaptive Cultures versus Weak, Inert Cultures
Summary and Review
Management in Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Be the Manager
Case in the News: Restructuring and Rebranding Go Hand in Hand at Ogilvy
Notes
Chapter 11: Organizational Control and Change
A MANAGER’S CHALLENGE Procter & Gamble Controls Its Digital Advertising
Overview
What Is Organizational Control?
The Importance of Organizational Control
Control Systems and Technology
The Control Process
Output Control
Financial Measures of Performance
MANAGEMENT INSIGHT: Problem Solvers Wanted in Today’s Job Market
Organizational Goals
Operating Budgets
MANAGING GLOBALLY: Zero-Based Budgeting Helps Control Expenses
Problems with Output Control
Behavior Control
Direct Supervision
Management by Objectives
Bureaucratic Control
Problems with Bureaucratic Control
Clan Control
Organizational Change
Lewin’s Force-Field Theory of Change
Evolutionary and Revolutionary Change
Managing Change
MANAGER AS A PERSON: Nordstrom Family Continues to Make Changes
ETHICS IN ACTION: Volkswagen: The Long Road to Redemption
Summary and Review
Management in Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Be the Manager
Case in the News: How Stitch Fix Controls Inventory and Customer Experience
Notes
Chapter 12: Human Resource Management
A MANAGER’S CHALLENGE Cisco Systems Connects Data—and People, Too
Overview
Strategic Human Resource Management
Overview of the Components of HRM
The Legal Environment of HRM
Recruitment and Selection
Human Resource Planning
MANAGER AS A PERSON: CHRO Has Critical Role at Unilever
Job Analysis
External and Internal Recruitment
The Selection Process
FOCUS ON DIVERSITY: Recruiting a Diverse Workforce
Training and Development
Types of Training
Types of Development
Transfer of Training and Development
Performance Appraisal and Feedback
Types of Performance Appraisal
Who Appraises Performance?
Effective Performance Feedback
Recent Trends in Performance Appraisal
Pay and Benefits
Pay Level
MANAGEMENT INSIGHT: Treating Employees Well Leads to Satisfied Customers
Pay Structure
Benefits
Labor Relations
Unions
Collective Bargaining
Summary and Review
Management in Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Be the Manager
Case in the News: How Strategic HR Keeps Southwest Airlines Flying
Notes
Part Five: Leading Individuals and Groups
Chapter 13: Motivation and Performance
A MANAGER’S CHALLENGE ATS CEO Makes Being the Best a Realistic Goal
Overview
The Nature of Motivation
Expectancy Theory
Expectancy
Instrumentality
Valence
Bringing It All Together
Need Theories
MANAGING GLOBALLY: Needs Vary—Sometimes—from Country to Country
Maslow’s Hierarchy of Needs
Alderfer’s ERG Theory
Herzberg’s Motivator-Hygiene Theory
McClelland’s Needs for Achievement, Affiliation, and Power
Other Needs
Equity Theory
Equity
Inequity
Ways to Restore Equity
FOCUS ON DIVERSITY: For Diversity to Motivate, It Must Come with Equity
Equity and Justice in Organizations
Goal-Setting Theory
Learning Theories
Operant Conditioning Theory
Social Learning Theory
Pay and Motivation
ETHICS IN ACTION: Is Merit Pay Fair?
Basing Merit Pay on Individual, Group, or Organizational Performance
Salary Increase or Bonus?
Examples of Merit Pay Plans
Summary and Review
Management in Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Be the Manager
Case in the News: DTE Energy Ignites Employees with a Shared Sense of Purpose
Notes
Chapter 14: Leadership
A MANAGER’S CHALLENGE Satya Nadella Leads Microsoft into New Business
Overview
The Nature of Leadership
Personal Leadership Style and Managerial Tasks
Servant Leadership
MANAGER AS A PERSON: Covenant Health’s Servant Leader
Leadership Styles across Cultures
Power: The Key to Leadership
Empowerment: An Ingredient in Modern Management
Trait and Behavior Models of Leadership
The Trait Model
The Behavior Model
Ethics in Action: Initiating Structure for Ethics at Salesforce
Contingency Models of Leadership
Fiedler’s Contingency Model
MANAGING GLOBALLY: International Differences in Leadership
House’s Path–Goal Theory
The Leader Substitutes Model
Bringing It All Together
Transformational Leadership
Being a Charismatic Leader
Stimulating Employees Intellectually
Engaging in Developmental Consideration
The Distinction between Transformational and Transactional Leadership
Gender and Leadership
Emotional Intelligence and Leadership
MANAGEMENT INSIGHT: How to Be a High-EQ Leader
Summary and Review
Management in Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Be the Manager
Case in the News: CEO’s Leadership Helps Levi Strauss Succeed
Notes
Chapter 15: Effective Groups and Teams
A MANAGER’S CHALLENGE Army Futures Command Battles Bureaucracy
Overview
Groups, Teams, and Organizational Effectiveness
MANAGEMENT INSIGHT: Soft Skills Critical to Team Success
Groups and Teams as Performance Enhancers
Groups, Teams, and Responsiveness to Customers
Teams and Innovation
Groups and Teams as Motivators
Types of Groups and Teams
The Top Management Team
Research and Development Teams
Command Groups
Task Forces
Self-Managed Work Teams
MANAGER AS A PERSON: Sticking with Self-Directed Teams
Virtual Teams
Friendship Groups
Interest Groups
Group Dynamics
Group Size, Tasks, and Roles
Group Leadership
Group Development over Time
MANAGEMENT INSIGHT: Helping a Team Develop
Group Norms
Group Cohesiveness
FOCUS ON DIVERSITY: Leveraging Team Members’ Diversity
Managing Groups and Teams for High Performance
Motivating Group Members to Achieve Organizational Goals
Reducing Social Loafing in Groups
Helping Groups to Manage Conflict Effectively
Summary and Review
Management in Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Be the Manager
Case in the News: Adient Builds Better with Teams
Notes
Part Six: Managing Critical Organizational Processes
Chapter 16: Promoting Effective Communication
A MANAGER’S CHALLENGE Promoting Better Communication at Boston Consulting Group
Overview
Communication and Management
The Importance of Good Communication
The Communication Process
The Role of Perception in Communication
The Dangers of Ineffective Communication
ETHICS IN ACTION: Questions Can Open the Door to Honest, Open Communication
Information Richness and Communication Media
Face-to-Face Communication
Spoken Communication Electronically Transmitted
Personally Addressed Written Communication
Impersonal Written Communication
Communication Networks
Communication Networks in Groups and Teams
Organizational Communication Networks
External Networks
Technology and Communication
The Internet
Intranets
Collaboration Software
Communication Skills for Managers
Communication Skills for Managers as Senders
MANAGEMENT INSIGHT: Make That First Impression Count
Communication Skills for Managers as Receivers
Understanding Linguistic Styles
Summary and Review
Management in Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Be the Manager
Case in the News: How Netflix Aims to Make Communication Radically Honest
Notes
Chapter 17: Managing Conflict, Politics, and Negotiation
A MANAGER’S CHALLENGE How Vimeo’s CEO Became Influential
Overview
Organizational Conflict
Types of Conflict
ETHICS IN ACTION: Giving Voice to Values
Sources of Conflict
Conflict Management Strategies
FOCUS ON DIVERSITY: When Experience Becomes a Pitfall
Negotiation
Distributive Negotiation and Integrative Bargaining
Strategies to Encourage Integrative Bargaining
MANAGER AS A PERSON: How to Negotiate a Job Offer
Organizational Politics
The Importance of Organizational Politics
Political Strategies for Gaining and Maintaining Power
MANAGING GLOBALLY: Grassroots Knowledge Is Power
Political Strategies for Exercising Power
Summary and Review
Management in Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Be the Manager
Case in the News: Disastrous Conflict at Boeing
Notes
Chapter 18: Using Advanced Information Technology to Increase Performance
A MANAGER’S CHALLENGE AI Helps Managers Do a Better Job
Overview
Information and the Manager’s Job
Attributes of Useful Information
What Is Information Technology?
Information and Decisions
Information and Control
Ethics in Action: Kroger’s Strategic Use of Consumer Data
Information and Coordination
The IT Revolution
The Effects of Advancing IT
IT and the Product Life Cycle
MANAGEMENT INSIGHT: Amazon’s Alexa Goes to Work
The Network of Computing Power
Types of Management Information Systems
The Organizational Hierarchy: The Traditional Information System
Transaction-Processing Systems
Operations Information Systems
Decision Support Systems
Artificial Intelligence and Expert Systems
Managing Globally: China’s Ant Group Runs on AI
Enterprise Resource Planning Systems
E-Commerce Systems
The Impact and Limitations of Information Technology
Strategic Alliances, B2B Network Structures, and IT
Flatter Structures and Horizontal Information Flows
Summary and Review
Management in Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Be the Manager
Case in the News: Shell Uses AI to Fuel a Transformation
Notes
Name Index
Organization Index
Subject Glindex
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