(eBook PDF) The Business Communication Handbook 11th Edition

(eBook PDF) The Business Communication Handbook 11th Edition – Digital Instant Dowload.

Product details:

• ISBN-10 ‏ : ‎ 0133544176
• ISBN-13 ‏ : ‎ 978-0133544176
• Author: John V. Thill, Courtland L. Bovee

The Business Communication Handbook, 11e is a visually appealing full-colour text that helps you to develop a broad range of communication skills that are essential in the modern workplace. It has a special focus on business communication, which is an important skill you’ll need in real workplace settings. The text helps you learn by breaking down communication principles into examples and showing you how to apply them. The Business Communication Handbook is divided into five sections: – Communication foundations in the digital era – Communication in the workplace – Communication with customers – Communication through documents – Communication across the organisation

Table contents:

Part 1 Communication foundations for the digital era
1. Understanding communication practices
2. Develop emotional intelligence and interpersonal intelligence
3. Adapt to change in the digital era
4. Develop communications skills for employment

Part 2 Communication strategies in the workplace
5. Organise workplace information
6. Manage work priorities and professional development
7. Deliver presentations and speeches
8. Develop negotiation and conflict management skills
9. Implement and monitor a safe workplace

Part 3 Communication with customers
10. Deliver and monitor services to address customer needs
11. Manage customer engagement

Part 4 Communication through documents
12. Analyse and present research information
13. Communicate using graphics and visual aids
14. Effective business writing
15. Writing business letters
16. Write short reports
17. Write long reports
18. Write technical documents and proposals
19. Record keeping

Part 5 Communication across the organisation
20. Develop effective workplace relationships
21. Manage team effectiveness
22. Lead and develop teams and individuals
23. Organise and manage meetings