Hotel Front Office: A Training Manual

Hotel Front Office: A Training Manual – Ebook Instant Download/Delivery ISBN(s): 9781259004971,125900497X,9789339203504, 933920350X

Product detail:

• ISBN 10: 933920350X
• ISBN 13: 9789339203504
• Author: Sudhir Andrews

This revised edition of the ready reference manual aims to train and empower students and professionals with essentials of front office services in the hospitality industry. The content is based on 3-year degree syllabus of hotel management schools and would come handy for any front office professional.

Table of contents:

1. PART 1 HISTORICAL EVOLUTION
2. 1. History of Travel and Tourism
3. 2. History of Lodging
4. 3. History of International Chain Associations
5. PART 2 ASPECTS OF TOURISM
6. 4. Purpose of Travel
7. 5. Role of Tour Operators and Travel Agents
8. 6. Scope of Tourism
9. 7. Role of Airlines
10. 8. Multicultural Awareness
11. PART 3 UNDERSTANDING A HOTEL
12. 9. Types of Lodgings
13. 10. Hotel Organisation
14. 11. Differentiation of Guests
15. PART 4 THE FRONT-OFFICE
16. 12. Front Offi ce Organisation
17. 13. Reservations
18. 14. Reception
19. 15. Uniformed Services
20. 16. Front Offi ce Cashier
21. 17. Night Auditor
22. PART 5 GUEST SERVICES
23. 18. Understanding Guest Service
24. 19. Concierge Services
25. 20. Guest Relations Executive
26. 21. Telecommunications

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