M Information Systems 1st edition by Paige Baltzan 1260538206 9781260538205

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ISBN-10 :  1260538206 

ISBN-13 :  9781260538205

Author :  Paige Baltzan 

Batlzan; M: Information Systems is a visual, magazine format designed to engage your students from the start! Saturated with fascinating, sometimes hard-to-believe real examples will keep them reading throughout the course. Baltzan’s approach discusses various business initiatives first and how technology supports those initiatives second. The premise for this unique approach is that business initiatives drive technology choices in a corporation. Therefore, every discussion addresses the business needs first and addresses the technology that supports those needs second. This approach takes the difficult and often intangible MIS concepts, brings them down to the student’s level, and applies them using a hands-on approach to reinforce the concepts. A derivative of the Baltzan; Business Driven Technology version, this M: Information Systems provides the foundation that will enable students to achieve excellence in business, whether they major in operations management, manufacturing, sales, marketing, etc. M: Information Systems is designed to give students the ability to understand how information technology can be a point of strength in an organization.

M. Information Systems 1st Table of contents:

Chapter 1 Management Information Systems: Business Driven MIS
SECTION 1.1 Business Driven MIS
COMPETING IN THE INFORMATION AGE
Living the Dream Sensors and Bears—A Perfect Match
Data
FYI People in China and India Are Starving for Your Jobs
Information
Business Intelligence
Knowledge
THE CHALLENGE: DEPARTMENTAL COMPANIES
SYSTEMS THINKING AND MANAGEMENT INFORMATION SYSTEMS
BUSTED The Interent of Things Is Wide Open—for Everyone!
Systems Thinking
SHOW ME THE MONEY Who Really Won the 2014 Winter Olympics?
MIS Department Roles and Responsibilities
SHOW ME THE MONEY Is Technology Making Us Dumber or Smarter?
SECTION 1.2 Business Strategy
Due Diligence //: Safekeeping Data
IDENTIFYING COMPETITIVE ADVANTAGES
MY NOT TO-DO LIST What Happens on YouTube Stays on YouTube—FOREVER
THE FIVE FORCES MODEL—EVALUATING INDUSTRY ATTRACTIVENESS
Buyer Power
SHOW ME THE MONEY SWOT Your Student
Supplier Power
Threat of Substitute Products or Services
Threat of New Entrants
Rivalry among Existing Competitors
Analyzing the Airline Industry
FYI Cool College Start-Ups
THE THREE GENERIC STRATEGIES—CHOOSING A BUSINESS FOCUS
SHOW ME THE MONEY Death of a Product
Living the Dream One Laptop per Child
VALUE CHAIN ANALYSIS—EXECUTING BUSINESS STRATEGIES
BUSTED Listen to Spider-Man; He Knows What He’s Talking About!
Chapter 2 Decisions + Processes: Value Driven Business
SECTION 2.1 Decision Support Systems
MAKING BUSINESS DECISIONS
The Decision-Making Process
Decision-Making Essentials
MEASURING BUSINESS DECISIONS
Efficiency and Effectiveness Metrics
The Interrelationship Between Efficiency and Effectiveness MIS Metrics
SHOW ME THE MONEY Is It Effective Or Is It Efficient?
Due Diligence //: Get the Cow Out of The Ditch
USING MIS TO MAKE BUSINESS DECISIONS
Operational Support Systems
Managerial Support Systems
Strategic Support Systems
USING AI TO MAKE BUSINESS DECISIONS
BUSTED The Criminal in the Cube Next Door
Expert Systems
Neural Networks
FYI Got Junk? Get a Hunk!
Living the Dream Track Your Life
Genetic Algorithms
Intelligent Agents
SHOW ME THE MONEY If It Ain’t Broke, Don’t Fix It
Virtual Reality
SECTION 2.2 Business Processes
FYI Long-Distance Hugs
MANAGING BUSINESS PROCESSES
BUSINESS PROCESS MODELING
USING MIS TO IMPROVE BUSINESS PROCESSES
Operational Business Processes—Automation
Managerial Business Processes—Streamlining
Strategic Business Processes—Reengineering
MY NOT TO-DO LIST You Accidently Sent Your Confidential Email to Your Significant Other to Your Grandmother—Ouch!
SHOW ME THE MONEY Streamlining Your Email
Chapter 3 Ebusiness: Electronic Business Value
SECTION 3.1 Web 1.0: Ebusiness
DISRUPTIVE TECHNOLOGIES
Disruptive versus Sustaining Technology
The Internet and World Wide Web—The Ultimate Business Disruptors
Due Diligence //: Unethical Disruption
WEB 1.0: THE CATALYST FOR EBUSINESS
Web 1.0: The Catalyst for Ebusiness
Expanding Global Reach
Opening New Markets
Reducing Costs
Improving Effectiveness
SHOW ME THE MONEY Nasty-Gal: 8 Years Old and Worth $100 Million
THE FOUR EBUSINESS MODELS
Business-to-Business (B2B)
Business-to-Consumer (B2C)
Consumer-to-Business (C2B)
Consumer-to-Consumer (C2C)
Ebusiness Forms and Revenue-Generating Strategies
Living the Dream Crazy over Access
EBUSINESS TOOLS FOR CONNECTING AND COMMUNICATING
Email
Instant Messaging
Podcasting
Videoconferencing
Web Conferencing
Content Management Systems
THE CHALLENGES OF EBUSINESS
Identifying Limited Market Segments
Managing Consumer Trust
BUSTED Virtual Abandonment
Ensuring Consumer Protection
Adhering to Taxation Rules
SECTION 3.2 Web 2.0: Business 2.0
WEB 2.0: ADVANTAGES OF BUSINESS 2.0
Content Sharing through Open Sourcing
User-Contributed Content
Collaboration Inside the Organization
SHOW ME THE MONEY Analyzing Websites
Collaboration Outside the Organization
NETWORKING COMMUNITIES WITH BUSINESS 2.0
MY NOT TO-DO LIST Social Not Working
Social Tagging
MY NOT TO-DO LIST Viral Foxes and Devil Babies
Due Diligence //: Anti-Social Networking
BUSINESS 2.0 TOOLS FOR COLLABORATING
Blogs
Wikis
FYI Don’t You Just Love Mötley Crüe?
Mashups
Living the Dream Kiva Collaboration
THE CHALLENGES OF BUSINESS 2.0
Technology Dependence
Information Vandalism
FYI Using Hashtags
Violations of Copyright and Plagiarism
WEB 3.0: DEFINING THE NEXT GENERATION OF ONLINE BUSINESS OPPORTUNITIES
BUSTED Connectivity Break-Down
Egovernment: The Government Moves Online
Mbusiness: Supporting Anywhere Business
Chapter 4 Ethics + Information Security: MIS Business Concerns
SECTION 4.1 Ethics
INFORMATION ETHICS
Information Does Not Have Ethics; People Do
BUSTED Information – Does It Have Ethics?
MY NOT TO-DO LIST Do You Really Want to Risk It?
DEVELOPING INFORMATION MANAGEMENT POLICIES
Ethical Computer Use Policy
Information Privacy Policy
Due Diligence //: The Right To Be Forgotten
Acceptable Use Policy
SHOW ME THE MONEY 15 Million Identity Theft Victims
Email Privacy Policy
FYI Monitoring Employees
Social Media Policy
Workplace Monitoring Policy
BUSTED I’m Being Fired for Smoking, but I Was at Home and It Was Saturday
SECTION 4.2 Information Security
PROTECTING INTELLECTUAL ASSETS
Security Threats Caused by Hackers and Viruses
SHOW ME THE MONEY Beyond Passwords
THE FIRST LINE OF DEFENSE–PEOPLE
MY NOT TO-DO LIST Lifelock: Keeping Your Identity Safe
THE SECOND LINE OF DEFENSE–TECHNOLOGY
People: Authentication and Authorization
Due Diligence //: Doodling Passwords
Data: Prevention and Resistance
SHOW ME THE MONEY Hackers Love Phish, and I Don’t Mean the Band
Attack: Detection and Response
Module Two TECHNICAL FOUNDATIONS OF MIS
Chapter 5 Infrastructures: Sustainable Technologies
SECTION 5.1 MIS Infrastructures
THE BUSINESS BENEFITS OF A SOLID MIS INFRASTRUCTURE
SUPPORTING OPERATIONS: INFORMATION MIS INFRASTRUCTURE
Backup and Recovery Plan
Due Diligence //: I Don’t Have a Temperature, but I’m Positive I Have a Virus
Disaster Recovery Plan
Business Continuity Plan
SHOW ME THE MONEY Recovering from Disaster
Due Diligence //: Zombies Attack the University of Florida
FYI Creating A BCP Plan
SUPPORTING CHANGE: AGILE MIS INFRASTRUCTURE
Accessibility
Availability
Maintainability
Portability
Reliability
SHOW ME THE MONEY Ranking the -ilities
Scalability
Usability
SECTION 5.2 Building Sustainable MIS Infrastructures
MIS AND THE ENVIRONMENT
Due Diligence //: Laptop? Notebook? Netbook? Tablet?
Increased Electronic Waste
Living the Dream Solving The Ewaste Problem
FYI Ewaste and the Environment
Living the Dream Smart Cities
Increased Energy Consumption
Increased Carbon Emissions
SUPPORTING THE ENVIRONMENT: SUSTAINABLE MIS INFRASTRUCTURE
Grid Computing
SHOW ME THE MONEY How Big is Your Carbon Footprint?
Virtualized Computing
Cloud Computing
FYI Virtualization for Your Cell Phone
BUSTED Hack Attack
Utility Computing
SHOW ME THE MONEY Upcycle Your Old PC
Chapter 6 Data: Business Intelligence
SECTION 6.1 Data, Information, and Databases
THE BUSINESS BENEFITS OF HIGH-QUALITY INFORMATION
Information Type: Transactional and Analytical
Information Timeliness
Information Quality
SHOW ME THE MONEY Determining Information Quality Issues
Information Governance
STORING INFORMATION USING A RELATIONAL DATABASE MANAGEMENT SYSTEM
Storing Data Elements in Entities and Attributes
Creating Relationships Through Keys
Due Diligence //: That’s Not My Mother in the Casket!
Coca Cola Relational Database Example
USING A RELATIONAL DATABASE FOR BUSINESS ADVANTAGES
Increased Flexibility
MY NOT TO-DO LIST Yes, I Started the Internet
Increased Scalability and Performance
Reduced Information Redundancy
Increased Information Integrity (Quality)
SHOW ME THE MONEY Excel or Access?
Increased Information Security
Due Diligence //: Sorry, I Didn’t Mean to Post Your Social Security Number on the Internet
DRIVING WEBSITES WITH DATA
SECTION 6.2 Business Intelligence
DATA WAREHOUSING
History of the Data Warehouse
Data Mart
FYI Butterfly Effects
Information Cleansing (or Scrubbing)
BUSINESS INTELLIGENCE
SHOW ME THE MONEY Clean My Data!
The Problem: Data Rich, Information Poor
The Solution: Business Intelligence
BUSTED Follow the Data
THE POWER OF BIG DATA
Distributed Computing
Virtualization
Analyzing Big Data
Living the Dream 2 Trillion Rows of Data Analyzed Daily — No Problem
DATA MINING
Data Mining Process Model
Data Mining Analysis Techniques
Due Diligence //: Unethical Data Mining
Data Mining Modeling Techniques for Predictions
DATA ANALYSIS
Advanced Data Analytics
Data Visualization
FYI News Dots
Chapter 7 Networks: Mobile Business
SECTION 7.1 Connectivity: The Business Value of a Networked World
THE CONNECTED WORLD
Network Categories
Network Providers
Network Access Technologies
Network Protocols
BUSTED Never Run with Your iPod
Network Convergence
SHOW ME THE MONEY Net Neutrality
BENEFITS AND CHALLENGES OF A CONNECTED WORLD
FYI Music in the Clouds
Security
MY NOT TO-DO LIST Should Airlines Allow Cellphones on Flights?
Due Diligence //: Teddy the Guardian
Social, Ethical, and Political Issues
SECTION 7.2 Mobility: The Business Value of a Wireless World
WIRELESS NETWORKS
Personal Area Networks
Wireless LANs
Wireless MANs
SHOW ME THE MONEY Wireless Networks and Streetlamps
Wireless WAN—Cellular Communication System
Wireless WAN – Satellite Communication System
Living the Dream Saving the World One Phone at a Time
Protecting Wireless Connections
Managing Mobile Devices
FYI Sports Sensors
BUSINESS APPLICATIONS OF WIRELESS NETWORKS
Radio-Frequency Identification (RFID)
Global Positioning System (GPS)
Geographic Information Systems (GIS)
Living the Dream Wi-Fi For Fishes
BUSTED Snapping a Theftie
Module Three ENTERPRISE MIS
Chapter 8 Enterprise Applications: Business Communications
SECTION 8.1 Supply Chain Management
BUILDING A CONNECTED CORPORATION THROUGH INTEGRATIONS
Integration Tools
SUPPLY CHAIN MANAGEMENT
Visibility into the Supply Chain
TECHNOLOGIES REINVENTING THE SUPPLY CHAIN
3D Printing Supports Procurement
RFID Supports Logistics
Living the Dream 3D Printing for Poverty
Drones Support Logistics
Robotics Supports Materials Management
Due Diligence //: 3D Printing Weapons
Due Diligence //: Robots Took My Job
MY NOT TO-DO LIST Fixing the Post Office
The Extended Supply Chain
SECTION 8.2 Customer Relationship Management and Enterprise Resource Planning
CUSTOMER RELATIONSHIP MANAGEMENT
FYI Ruby Receptionists
The Power of the Customer
Operational and Analytical CRM
Marketing and Operational CRM
SHOW ME THE MONEY ice Emotions
BUSTED I’m Stuck in London and I’ve Been Robbed—Help Me!
Sales and Operational CRM
Customer Service and Operational CRM
Due Diligence //: Customer Power to the Rescue
Analytical CRM
SHOW ME THE MONEY Straight Jacket Customer Service
The Future of CRM
ENTERPRISE RESOURCE PLANNING
The Benefits of ERP
Core ERP Components
Extended ERP Components
SHOW ME THE MONEY Classic Cars
Measuring ERP Success
ORGANIZATIONAL INTEGRATION WITH ERP
On-Premise ERP
Cloud ERP
Hybrid ERP
FYI Bean Integration
Chapter 9 Systems Development and Project Management: Corporate Responsibility
SECTION 9.1 Developing Enterprise Applications
THE SYSTEMS DEVELOPMENT LIFE CYCLE (SDLC)
Phase 1: Planning
FYI Have You Met Ted? If Not, You Need To!
Phase 2: Analysis
Phase 3: Design
Phase 4: Development
Phase 5: Testing
MY NOT TO-DO LIST Flawed Development
Phase 6: Implementation
FYI Reducing Ambiguity in Business Requirements
Phase 7: Maintenance
SOFTWARE DEVELOPMENT METHODOLOGIES
SHOW ME THE MONEY Planning for the Unexpected
Agile Software Development Methodologies
Rapid Application Development (RAD) Methodology
Extreme Programming Methodology
BUSTED Faking Your Own Death
Rational Unified Process (RUP) Methodology
Scrum Methodology
DEVELOPING A SERVICE-ORIENTED ARCHITECTURE
Service
Interoperability
Loose Coupling
SHOW ME THE MONEY Scratch
SECTION 9.2 Project Management
USING PROJECT MANAGEMENT TO DELIVER SUCCESSFUL PROJECTS
Unclear or Missing Business Requirements
Skipped Phases
Changing Technology
The Cost of Finding Errors in the SDLC
Balance of the Triple Constraint
FYI Sharepoin
PRIMARY PROJECT PLANNING DIAGRAMS
LIVING THE DREAM CharityFocus.org
OUTSOURCING PROJECTS
MY NOT TO-DO LIST Honestly, It Cost $7,500 for a Steak Dinner
Outsourcing Benefits
Outsourcing Challenges
Due Diligence //: DUI in a Golf Cart
SHOW ME THE MONEY Death March

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