Managing for Quality and Performance Excellence 11th Edition- Ebook Instant Download/Delivery ISBN(s): 9780357442036,0357442032,9798214348339
Product details:
- ISBN 13: 9798214348339
- Author: James R. Evans William M. Lindsay
Table contents:
Chapter 1. Introduction to Quality
Chapter 2. Foundations of Quality Management
Chapter 3. Customer Focus
Chapter 4. Workforce Focus
Chapter 5. Process Focus
Chapter 6. Statistical Methods in Quality Management
Chapter 7. Design for Quality and Product Excellence
Chapter 8. Measuring and Controlling Quality
Chapter 9. Process Improvement and Six Sigma
Chapter 10. The Baldrige Framework for Performance Excellence
Chapter 11. Strategy and Performance Excellence
Chapter 12. Measurement and Knowledge Management for Performance Excellence
Chapter 13. Leadership for Performance Excellence
Chapter 14. Building and Sustaining Quality and Performance Excellence
People also search:
what is performance excellence
managing a quality service star example
operational excellence and quality management review
quality required for excellence
managing quality and performance
You may also like…
Education Studies & Teaching - Education - General & Miscellaneous
Peak Performance: Success in College and Beyond 11th Edition
Business & Economics - Management & Leadership
Managing for Public Service Performance: How People and Values Make a Difference Peter Leisink
Computers - Organization and Data Processing
Business & Economics - Management & Leadership