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Managing for Quality and Performance Excellence 11th Edition

Original price was: $50.00.Current price is: $25.00.

Managing for Quality and Performance Excellence 11th Edition James R. Evans Digital Instant Download

 

Author(s): James R. Evans, William M. Lindsay
ISBN(s): 9780357442036, 0357442032
Edition: 11
File Details: PDF, 48.83 MB
Year: 2019
Language: English
SKU: EB-36380932 Category: Tags: , , ,

Managing for Quality and Performance Excellence 11th Edition- Ebook Instant Download/Delivery ISBN(s): 9780357442036,0357442032,9798214348339

Product details:

  • ISBN 13: 9798214348339
  • Author:  James R. Evans William M. Lindsay 
MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 11E helps you learn on your terms. This edition presents the latest developments in the field as you examine fundamental principles, criteria and the historic underpinnings of total quality. The authors provide a solid foundation for understanding and applying technical tools and performance excellence from an enterprise perspective. This digital resource gives you the flexibility to highlight key text, add notes and create custom flashcards. When it time to study, everything that has been flagged or noted can be gathered into an easily accessible guide. The Readspeaker feature reads text aloud, so you can learn on the go, wherever you are.

Table contents:

Chapter 1. Introduction to Quality

Chapter 2. Foundations of Quality Management

Chapter 3. Customer Focus

Chapter 4. Workforce Focus

Chapter 5. Process Focus

Chapter 6. Statistical Methods in Quality Management

Chapter 7. Design for Quality and Product Excellence

Chapter 8. Measuring and Controlling Quality

Chapter 9. Process Improvement and Six Sigma

Chapter 10. The Baldrige Framework for Performance Excellence

Chapter 11. Strategy and Performance Excellence

Chapter 12. Measurement and Knowledge Management for Performance Excellence

Chapter 13. Leadership for Performance Excellence

Chapter 14. Building and Sustaining Quality and Performance Excellence

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