Reference and Information Services : An Introduction (Ebook PDF) – Digital Instant Dowload.

Product details:

• ISBN-10: 083891568X
• ISBN-13: 9780838915684
• Author: Kay Ann Cassell (Author), Uma Hiremath (Author)

“Guided by a national advisory board of educators and practitioners, this thoroughly updated text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics provide a solid foundation; the text also offers fresh insight on core issues, including ethics, readers’ advisory, information literacy, selecting and evaluating reference materials, assessing and improving reference services, guidance on conducting reference interviews with a range of different library users, and much more”– Provided by publisher.

Table contents:

Part I    Fundamental Concepts
1    Introduction to Reference and Information Services
2    Determining the Question: In-Person, Telephone, and Virtual Reference Interviews
3    Finding the Answer: Basic Search Techniques

Part II    Introduction to Major Reference Sources
4    Answering Questions about Books, Magazines, Newspapers, Libraries and Publishing, and Bibliographic Networks—Bibliographic Resources
5    Answering Questions about Anything and Everything—Encyclopedias
6    Answering Questions That Require Handy Facts—Ready Reference Sources
7    Answering Questions about Words—Dictionaries, Concordances, and Manuals
8    Answering Questions about Events and Issues, Past and Present—Databases (and Indexes)
9    Answering Questions about Health, Law, and Business—Special Guidelines and Sources
10    Answering Questions about Geography, Countries, and Travel—Atlases, Gazetteers, Maps, Geographic Information Systems, and Travel Guides
11    Answering Questions about the Lives of People—Biographical Information Sources
12    Answering Questions about Government and Related Issues—Government Information Sources

Part III    Special Topics in Reference and Information Work
13    When and How to Use the Internet as a Reference Tool
14    Readers’ Advisory Services
Cindy Orr
15    Reference Services for Children and Young Adults
Sujin Huggins
16    Information Literacy in the Reference Department

Part IV    Developing and Managing Reference Collections and Services
17    Ethics in Reference
Diana Floegel
18    Selecting and Evaluating Reference Materials
19    Reference as Programming
20    Managing Reference Departments
21    Assessing and Improving Reference Services
22    Reference 2.0
23    The Future of Information Service