Salesforce Field Service: A Beginner’s Guide to Creating, Managing, and Automating Field Service 1st Edition

Salesforce Field Service: A Beginner’s Guide to Creating, Managing, and Automating Field Service 1st Edition – Ebook Instant Download/Delivery ISBN(s): 9781484295168,1484295161,9781484295175, 148429517X

Product details:

• ISBN-10: 148429517X
• ISBN-13: 9781484295175
• Author: Saiteja Chatrati

Salesforce Field Service (formerly Field Service Lightning) connects customers, workforce, and products on a single platform to deliver exceptional on-site services. This book guides Field Service enthusiasts in creating, managing, and automating support with use cases and real-time examples. You will learn Salesforce Field Service which will help you better manage your customers, internal users, and field technicians. As you advance, you’ll learn the whole end-to-end life cycle of creating work orders, associating service appointments to work orders, scheduling and dispatching service appointments to field technicians, and completing the work orders.

Table contents:

1. Introducing Salesforce Field Service
2. Salesforce Field Service Objects and Data Model
3. Step-by-Step Field Service Implementation
4. Scheduling and Optimization
5. Managing Field Service Capabilities
6. Inventory Management
7. Extending Field Service to Mobile Devices
8. Field Service Deployment, Testing, and Analytics

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