Street Level Bureaucracy, 30th Anniversary Edition: Dilemmas of the Individual in Public Service 30th Anniversary, Expanded ed. Edition, (Ebook PDF)

Street Level Bureaucracy, 30th Anniversary Edition: Dilemmas of the Individual in Public Service 30th Anniversary, Expanded ed. Edition, (Ebook PDF) – Digital Instant Dowload.

Product details:

• ISBN-10 ‏ : ‎ 0871545446
• ISBN-13 ‏ : ‎ 978-0871545442
• Author: Michael Lipsky

First published in 1980, Street-Level Bureaucracy received critical acclaim for its insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable discretion in the day-to-day implementation of public programs. Three decades later, the need to bolster the availability and effectiveness of healthcare, social services, education, and law enforcement is as urgent as ever. In this thirtieth anniversary expanded edition, Michael Lipsky revisits the territory he mapped out in the first edition to reflect on significant policy developments over the last several decades. Despite the difficulties of managing these front-line workers, he shows how street-level bureaucracies can be and regularly are brought into line with public purposes. Street-level bureaucrats―from teachers and police officers to social workers and legal-aid lawyers―interact directly with the public and so represent the frontlines of government policy. In Street-Level Bureaucracy, Lipsky argues that these relatively low-level public service employees labor under huge caseloads, ambiguous agency goals, and inadequate resources. When combined with substantial discretionary authority and the requirement to interpret policy on a case-by-case basis, the difference between government policy in theory and policy in practice can be substantial and troubling.

Table of contents:

PART I INTRODUCTION

1. The Critical Role of Street-Level Bureaucrats

CONFLICT OVER THE SCOPE AND SUBSTANCE OF PUBLIC SERVICES

CONFLICT OVER INTERACTIONS WITH CITIZENS

2. Street-Level Bureaucrats as Policy Makers

DISCRETION

RELATIVE AUTONOMY FROM ORGANIZATIONAL AUTHORITY

DIFFERENCES BETWEEN STREET-LEVEL BUREAUCRATS AND MANAGERS

RESOURCES FOR RESISTANCE

PART II CONDITIONS OF WORK

INTRODUCTION

3. The Problem of Resources

DEMAND AND SUPPLY, OR WHY RESOURCES ARE USUALLY INADEQUATE IN STREET-LEVEL BUREAUCRACIES

4. Goals and Performance Measures

GOALS

PERFORMANCE MEASURES

5. Relations with Clients

NONVOLUNTARY CLIENTS

CONFLICT, RECIPROCITY, AND CONTROL

THE SOCIAL CONSTRUCTION OF A CLIENT

6. Advocacy and Alienation in Street-Level Work

ADVOCACY

ALIENATION

IMPLICATIONS OF ALIENATION

PART III PATTERNS OF PRACTICE

INTRODUCTION

7. Rationing Services: Limitation of Access and Demand

THE COSTS OF SERVICE

QUEUING

ROUTINES AND RATIONING

8. Rationing Services: Inequality in Administration

A COMMENT ON THE UBIQUITY OF BIAS

9. Controlling Clients and the Work Situation

HUSBANDING RESOURCES

MANAGING THE CONSEQUENCES OF ROUTINE PRACTICE

10. The Client-Processing Mentality

MODIFICATIONS OF CONCEPTIONS OF WORK

MODIFICATIONS OF CONCEPTIONS OF CLIENTS

PART IV THE FUTURE OF STREET-LEVEL BUREAUCRACY

11. The Assault on Human Services: Bureaucratic Control, Accountability, and the Fiscal Crisis

HOLDING WORKERS TO AGENCY OBJECTIVES

ACCOUNTABILITY AND PRODUCTIVITY

STREET-LEVEL BUREAUCRATS AND THE FISCAL CRISIS

12. The Broader Context of Bureaucratic Relations

CONTRADICTORY TENDENCIES IN STREET-LEVEL BUREAUCRATIC RELATIONS

13. Support for Human Services: Notes for Reform and Reconstruction

DIRECTIONS FOR GREATER CLIENT AUTONOMY

DIRECTIONS FOR CURRENT PRACTICE

THE PROSPECTS AND PROBLEMS OF PROFESSIONALISM

KEEPING NEW PROFESSIONALS NEW

14. On Managing Street-Level Bureaucracy

AN EVOLVING POLICY ENVIRONMENT FOR STREET-LEVEL BUREAUCRACY

SHAPING STREET-LEVEL BUREAUCRATS’ PERFORMANCE

INVESTING IN STREET-LEVEL BUREAUCRATS

CONCLUSION

NOTES

INDEX

Title tag

Celebrating 30 Years – Dilemmas of the Individual in Public Service Expanded Edition
30th Anniversary Expanded Edition – Exploring Public Service Personal Dilemmas
The Individual’s Struggle in Public Service – 30th Anniversary Expanded Edition