Supervision in the Hospitality Industry, 8th Edition – Ebook PDF Version – Digital Instant Dowload.

Product details:

• ISBN-10 ‏ : ‎ 1119148464
• ISBN-13 ‏ : ‎ 978-1119148463
• Author: Jack E. Miller (Author), John R. Walker (Author)

Supervision in the Hospitality Industry, 8th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. A market leader, this text is widely used by thousands of students training for a career in the hospitality industry and current hospitality supervisors alike. Supervision is unique in that it does not solely rely on the supervisor’s point of view; instead, it considers the viewpoints of all levels of associates to create an informed picture of management and supervision in the hospitality industry.

Table contents:

Chapter 1 The Supervisor as Manager 1

Chapter 2 The Supervisor as Leader 29

Chapter 3 Planning, Organizing, and Goal Setting 51

Chapter 4 Communicating Effectively 79

Chapter 5 Equal Opportunity Laws and Diversity 107

Chapter 6 Recruitment, Selection, and Orientation 127

Chapter 7 Performance Effectiveness 161

Chapter 8 Motivation 195

Chapter 9 Supervising Teams, Team Building, and Coaching 225

Chapter 10 Employee Training and Development 249

Chapter 11 Conflict Management, Resolution, and Prevention 275

Chapter 12 Discipline 289

Chapter 13 Decision Making and Control 321

Chapter 14 Delegating 347