PART I The Setting

Chapter 1 The Evolving Supervisory Role

Chapter 2 The Volatile Healthcare Environment

Chapter 3 The Nature of Supervision: Health Care and Everywhere

Chapter 4 Management and Its Basic Functions

PART II The Supervisor and Self

Chapter 5 Delegation and Empowerment: Forming Some Good Habits

Chapter 6 Time Management: Expanding the Day Without Stretching the Clock

Chapter 7 Self-Management and Personal Supervisory Effectiveness

PART III The Supervisor and the Employee

Chapter 8 Interviewing: Start Strong to Recruit Successfully

Chapter 9 Leadership and the Supervisor

Chapter 10 When the Employees Are Professionals

Chapter 11 Motivation: Intangible Forces and Slippery Rules

Chapter 12 Performance Appraisal: Cornerstone of Employee Development

Chapter 13 Criticism and Discipline: Guts, Tact, and Justice

Chapter 14 The Problem Employee and Employee Problems

Chapter 15 The Supervisor and the Human Resource Department

PART IV The Supervisor and the Task

Chapter 16 Ethics and Ethical Standards

Chapter 17 Decisions, Decisions

Chapter 18 Management of Change: Resistance Is Where You Find It

Chapter 19 Communication: Not by Spoken Words Alone

Chapter 20 How to Arrange and Conduct Effective Meetings

Chapter 21 Budgeting and Cost Control

Chapter 22 Quality and Productivity: Sides of the Same Coin

Chapter 23 Teams, Team Building, and Teamwork

Chapter 24 Methods Improvement: Making Work—and Life—Easier

Chapter 25 Reengineering and Reduction-in-Force

Chapter 26 Continuing Education: Your Employees and You

Chapter 27 The Supervisor and the Law

Chapter 28 The Manager and HIPAA

Chapter 29 Organizational Communication: Looking Up, Down, and Laterally

Chapter 30 Unions: Avoiding Them When Possible and Living with Them When Necessary